Terms and Conditions
Last updated: [10/08/26]
Please read these Terms and Conditions carefully before using this Website or placing an order. These Terms do not affect your statutory rights as a consumer.
1. Who We Are
This Website, www.allsortsofgames.com (the “Website”), is operated by All Sorts of Games Limited (“we”, “us”, “our”), a company registered in England and Wales under company number 17188918, with registered office at 128 Park Road, London, England, NW4 3TL.
You can contact us at:
Email: shop@allsortsofgames.com
Phone: 07889 22 11 68
Post: 128 Park Road, London, England, NW4 3TL
2. Acceptance of These Terms
By using this Website or placing an order with us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use the Website or place an order.
We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order.
3. Our Products
3.1
We sell board games, wargames, tabletop games, roleplaying games, dice, miniatures, paints and tools, adventure books, and related hobby products, both online and at conventions we attend.
3.2
We make every reasonable effort to display product images, descriptions, and prices accurately.
However, slight variations in colour or packaging may occur, for example where a supplier changes box artwork between print runs. Such variations do not entitle you to a return unless the product supplied is materially different from what was ordered.
3.3
As we regularly attend conventions and sell through multiple channels, there may occasionally be a short delay between an item selling out and the Website being updated.
We aim to mark out-of-stock items as “Sold Out” as promptly as possible.
If you order an item that turns out to be unavailable, we will contact you to offer a substitute, a backorder, or a full refund.
4. Prices and Payment
4.1
All prices are shown in GBP (£) and, where applicable, are inclusive of VAT.
4.2
The price payable is the price shown on the Website at the time you place your order, excluding delivery charges, which are shown separately at checkout.
4.3
We accept payment by Square and PayPal at checkout. Payment is taken at the time of order.
4.4
We reserve the right to correct genuine pricing errors.
If we discover a pricing error after you have placed an order, we will contact you and give you the option of reconfirming your order at the correct price or cancelling it before we dispatch any goods.
5. Placing an Order
5.1
When you place an order, you will receive an order confirmation email.
This confirms that we have received your order but does not mean that we have accepted it.
5.2
A contract between you and us is formed when we send you a dispatch confirmation email, or, for “Pickup at Convention” orders, when we confirm the pickup arrangements.
Until that point, we may decline or cancel an order, for example if an item is genuinely out of stock, if we suspect fraudulent activity, or if there has been a pricing error.
5.3
You must ensure that the details you provide when ordering, including your name, delivery address, and contact details, are accurate and complete.
We cannot be responsible for delayed or misdirected orders caused by incorrect information you have supplied.
6. Delivery
6.1
We aim to dispatch in-stock goods within 48 hours of receiving payment.
There may be a short delay following a convention we have attended.
6.2
Orders are sent via Royal Mail.
Estimated delivery times will be shown at checkout. These are estimates and are not guaranteed delivery dates.
6.3
Pickup at Convention: If you select this option at checkout, no postage will be charged.
We will email you to confirm the collection location and any relevant details.
Please note that convention attendance is subject to change. If we are unable to attend an event as planned, we will contact you to arrange an alternative, such as postage or a different collection point.
6.4
Risk in the goods passes to you when they are delivered or, for convention pickup orders, when the goods are collected.
7. Your Right to Cancel (14-Day Cooling-Off Period)
7.1
If you are a consumer buying from us at a distance, meaning online rather than in person at a convention, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.2
Full details of how to exercise this right and how refunds are processed are set out in our Returns Policy.
7.3
This cancellation right does not generally apply to items bought and collected in person at a convention, as these are not distance sales.
However, we will always try to help if there is a genuine problem with your purchase.
8. Faulty or Damaged Goods
If an item you receive is faulty, damaged, or not as described, you have additional rights under the Consumer Rights Act 2015, including a short-term right to reject faulty goods within 30 days of delivery for a full refund.
Please see our Returns Policy for details of how to report a problem and arrange a return.
9. Intellectual Property
9.1
All content on this Website, including the All Sorts of Games name, logo, mascot artwork, text, graphics, and design, is owned by us or our licensors and is protected by copyright and other intellectual property laws.
9.2
You may view and download pages from the Website for your own personal, non-commercial use.
You must not reproduce, modify, distribute, or otherwise use any content from the Website for commercial purposes without our prior written permission.
9.3
Product images, descriptions, and trademarks belonging to the games publishers and manufacturers we sell remain the property of their respective owners.
10. Acceptable Use
When using this Website, you agree not to:
- Use it for any unlawful purpose or in a way that breaches any applicable law or regulation.
- Attempt to gain unauthorised access to the Website, our systems, or any connected server.
- Introduce viruses, malware, or other harmful code.
- Use the Website to harass, abuse, or harm any other person.
Any breach of this section may result in us suspending or terminating your access to the Website.
Where a breach involves unauthorised access or an attack, it may constitute a criminal offence under the Computer Misuse Act 1990, which we may report to the relevant authorities.
11. Availability of the Website
We aim to keep the Website available at all times but do not guarantee uninterrupted or error-free access.
We may suspend or restrict access for maintenance, updates, or reasons beyond our reasonable control, without liability for any resulting unavailability.
12. Our Liability
12.1
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
12.2
Subject to clause 12.1, our liability to you for any single order is limited to the price you paid for the goods in question.
12.3
We are not liable for any indirect or consequential loss, such as loss of income, business, or data, arising from your use of the Website, except where such loss was reasonably foreseeable and caused by our breach of these Terms.
12.4
Nothing in this section affects your statutory rights as a consumer.
13. Links to Other Websites
Our Website may contain links to third-party websites, for example publisher websites or Facebook Event pages for conventions.
We have no control over and accept no responsibility for the content or privacy practices of those third-party websites.
14. Complaints
If you have a complaint, please contact us in the first instance using the details in Section 1.
The fastest way to reach us is by phone.
We aim to resolve complaints promptly and fairly.
If we are unable to resolve a dispute directly, you may also contact your local Citizens Advice consumer service or an alternative dispute resolution provider for independent guidance.
15. General
15.1 Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
15.2 No Waiver
If we do not enforce any right under these Terms on one occasion, this does not prevent us from enforcing it later.
15.3 Events Beyond Our Control
Neither party is liable for any failure to perform obligations caused by circumstances beyond their reasonable control, for example extreme weather, courier disruption, or supplier failure.
15.4 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the English courts.
This document should be reviewed alongside our Privacy Policy, Cookie Policy, and Returns Policy.